Frequently asked questions

My area had a power outage and now I have no water. What should I do?

For larger wells (40-60 PSI), there is usually a reset button on the bottom of the well pump control box. Simply push the button and your well should hopefully restart.

What are your hours?

We take service calls 24 hours a day. We will do all we can to get to you as soon as possible. No appointment required.

What should I do to keep my well running smoothly for as long as possible?

To improve the longevity of your well and keep it running smoothly, you should recharge your well pressure tank once a year during the warmer months. In addition, if you notice decreased water flow or sediment buildup, you should flush the well system once a year.

How can I protect my well pump during cold snaps?

Wrap the wellhead and exposed pipes with foam insulation sleeves or thermal blankets to prevent surface freeze. The water inside the well itself cannot freeze since it always remains below the frost line.

Is my well water safe to drink?

We recommend an annual well maintenance check, including a bacterial test for coliform and E. coli. If you notice any change in taste, odor, or appearance of your drinking water, schedule a well water test. (Source: Madison and Dane County Public Health)

What’s the average lifespan of a well pump?

Expect around 8–15 years of reliable service from most well pumps. Invest in a quality pump, protective measures, and strong maintenance habits, and you could extend that to 15–20+ years.